All orders are despatched from our Sydney, Australia warehouse and transit times are typically 1-6 business days, though very remote locations may take a little longer. The carrier depends on your location and the size/weight of the product being delivered by NZ Post or one of it's agents. We utilise the services of DHL Ecommerce to facilitate getting shipments to NZ Post and the tracking number you will receive will have a DHL website in order to track your parcel. Also on that page will be a NZ Post tracking number that you can use on their website
FREE Standard Shipping on Orders Over $75
$10 Standard Shipping for Orders $75 & Under
All standard shipping is fully trackable and information on how to track your order is sent when your order is despatched from our warehouse
Transit times for Express Shipping are typically 1-2 business days after despatch and are sent by DHL Express. Please note they cannot deliver to PO Boxes.
$5 Upgrade to Express on all orders
It is important to note your Estimated Despatch Date to avoid disappointment.
Standard International Shipping
FREE Standard Shipping on all orders over $75
$10 Standard Shipping on all orders $75 & Under
Transit times vary based on location, but as a rough estimate:
- Asia - Approx 5-10 Business Days
- North America 5-10 Business Days
- Europe - 10-15 Business Days
- All other countries 10-20 Business Days
Express International Shipping
Asia - $20 on orders over $75 (Orders $75 & Under are charged at $30)
North America - $25 on orders over $75 (Orders $75 & Under are charged at $35)
Europe - $30 on orders over $75 (Orders $75 & Under are charged at $40)
- North America 3-4 Business Days
- Europe 3-5 Business Days
Taxes and Duties
Zodee cannot predict or be held responsible for any customs fees payable on entry to your country. All parcels are shipped from Australia so even NZ orders are deemed international.
Why has my parcel not been despatched when I chose Express Shipping?
Please check your estimated despatch date in your order confirmation. It is likely that we had to order items from our suppliers which we cannot expedite. Rest assured that as soon as it arrives it will be despatched with an Express Method so you should receive it sooner after despatch. Unfortunately the shipping method does not affect the despatch date, we highly advise to check if your garments are in stock at time of order.
How do I track my parcel?
Full tracking information is provided in your despatch confirmation, plus we will send you emails with progress of your parcel as it makes its way to you. If you don’t receive this email we advised to check your spam or junk folders as depending on your emails settings we do find that our emails can land in those folders. If you still cannot find your email please contact our friendly Customer Service who can assist in tracking your parcel for you.
How are my goods packaged?
All parcels are lovingly packed into sturdy boxes or tough satchels to protect your items by our experienced warehouse team. These same boxes/satchels can then be used to return any items back to Zodee.
Can I change my delivery address?
Delivery addresses can be changed at any point prior to despatch, simply contact friendly Customer Service. Once you receive your despatch confirmation then we are unable to change the address.
Estimated Despatch Dates
All orders are given an estimated despatch date during checkout and confirmed in your order confirmation. However, it must be remember that these are just estimates based on the information available at the time of ordering. Despatch dates can be affected by busy periods or delays from suppliers. We will, of course, endeavour to keep customers informed at all times.
No parcels are dispatched on NSW public holidays